Frequently Asked Questions
Content is only accessible to the active registered members. Your subscription may be expired.
To resolve this issues please follow the steps below:
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Contact RST Support Team to either renew or reactivate your account. Click here to submit.
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Provide detailed information in order for us to resolve your issue in a timely manner. (check screenshot below)
Our Flashcard Application uses computing environment (script) to shorten the data access in times, reduce latency and improve the load time performance of the content. With this the cache will be stored in your device memory. The first time you access the material it may take longer than normal to load. If for some reason the application times out, you will see a spinning wheel for a prolonged period of time.
To resolve the issues please follow the steps below:
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Refresh your browser (if no good) proceed with the hard refresh
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Press f5 in your keyboard
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Hard Refresh
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Hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.
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Ready Set Takeoff works best on the latest version of Google Chrome, Safari, Microsoft Edge, or Firefox, on a computer or tablet. If a page, video, or trainer isn’t loading correctly, try these steps:
- Update your browser to the newest version.
- Clear your browser cache and cookies, then sign in again.
- Turn off ad blockers or privacy extensions for readysettakeoff.com.
- Try a private/incognito window or a different browser.
- On a phone, rotate to landscape or switch to a computer for the trainers and simulators.
Still having trouble? Submit a ticket with your browser, device, and the page you were on, and we’ll get you sorted out.